Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@maguro.store. Returns must be approved before items are sent back. Items sent back without first requesting a return will not be accepted.
Please note:
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Original shipping costs are non-refundable.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us immediately if:
- the item is defective,
- damaged,
- or you received the wrong item.
We will evaluate the issue and make it right as quickly as possible. In cases of defective or damaged items, we may offer a replacement or full refund at no additional cost.
Non-Returnable Items
We do not accept returns for:
- used or damaged items caused by misuse,
- products damaged by water, improper charging, or unauthorized modifications,
- personalized or custom items,
- gift cards.
If you have questions about your specific item, please contact us before placing your order.
Exchanges
The fastest way to receive a different item is to return the original item (if eligible). Once the return is approved, you can place a new order separately.
Lost or Delayed Packages
If your package is lost in transit or has not arrived within the estimated delivery timeframe, please contact us at info@maguro.store. We will work with the shipping carrier to resolve the issue as quickly as possible.
European Union 14-Day Cooling Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@maguro.store.